At Agro FOODS, customer satisfaction is our priority. If your product is damaged, defective, or incorrect at the time of delivery, you may request a return within 14 days of receiving your order.

For example, if your item was delivered on 1st December, you can request a return until 15th December.

Please note that return requests will not be accepted for items marked as “no longer needed.”

Non-Returnable Products

Due to hygiene and food safety standards, the following items are not eligible for return or exchange once opened or used:

• Opened honey jars or bottles
• Opened dehydrated fruit or vegetable powders
• Products with broken seals after delivery
• Customized or bulk-packed food orders
• Products stored improperly after delivery
• Sale or discounted items

Returns will also not be accepted if the product has been damaged due to mishandling or improper storage by the customer.

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Order Cancellation

You may cancel your order at any time before it has been dispatched.

For order cancellations, please contact our customer support team.

If the order is delivered before cancellation is processed, you may also cancel the order by refusing to accept the parcel at the time of delivery.

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How to Return an Item

If your item is eligible for return and does not fall under the restricted categories, you can initiate a return request by contacting our customer support team. Our representatives will guide you through the return process.

Eligible Return Conditions

To qualify for a return:

• The product must be unused and in its original packaging
• Original seal, label, and packaging must remain intact
• Invoice or proof of purchase must be provided
• Complaint should be reported within 14 days of delivery
• Wrong product delivered
• Product received in damaged packaging

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Refund Processing Time

Refunds are processed after the returned item successfully passes the quality check.

Refund Methods & Timeline

• Store Credit: Within 1–2 business days after quality check
• Bank Deposit: Within 7–12 business days after quality check
• Credit/Debit Card Reversal: Within 1–3 business days after quality check
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• Return Request Rejection
  

  If your return request is not approved, Agro FOODS will inform you of the reason. The product will be returned to you without any additional shipping charges.